Guest Coordinator

If you’re a polished, organized, efficient and friendly customer-service professional who loves beauty and fashion, NUOVO Salon Group is looking for you! As we’re voted “Best Salon in Sarasota” year after year, our upscale clientele is always expecting a top-tier, VIP experience—and that all starts with a warm and gracious interaction with our Receptionist/ Appointment Coordinator.

This rewarding position is perfect for a dependable “people person,” as well as a step toward higher-level management positions throughout our three locations in Sarasota and Bradenton. We offer training, education and coaching to bring out your best and direct you to opportunities suited for your talents and skills.

DISCLAIMER: This position requires candidates to be able to work at all three NUOVO locations.

QUALIFICATIONS

• Prior customer service and/or sales experience
• Ability to work a flexible schedule, including evenings and weekends
• Ability to provide exceptional guest service, understanding the guest’s needs, and performing duties in a competent, efficient and professional manner
• Salon or other reception/administrative experience a plus
• Must be a self-starter and be responsible

RESPONSIBILITIES

• Answer incoming calls
• Determine type of appointment needed, determine appointment availability and schedule appointments
• Prioritize guest’s need and offer solutions when appropriate
• Utilize superior customer service skills
• Use tact and diplomacy in handling difficult interactions with members
• Possess basic knowledge of all services and products to assist guests
• Actively promote salon programs and promotions
• Provide a welcoming atmosphere for everyone who comes in contact with NUOVO Salon Group

As Sarasota’s first AVEDA Salon, we introduced the Suncoast to the AVEDA Mission. This is a holistic approach to guest care that combines a high-fashion, high-style aesthetic with pure, relaxing, transformative products and rituals.