Policies

APPOINTMENT GUARANTEE

Welcome! We are excited you have chosen our team to serve you. At NUOVO, it is our goal to make your day. To make sure we’re ready for your visit, guaranteeing that your appointment time is held exclusively for you, we require a credit card on file for all new guests’ reservations. At the discretion of the service provider, lengthy appointments may require a credit card on file to reserve the appointment as well. Not to worry, your information is safe in our encrypted system.
Ready to reserve your time? Prefer to schedule online? Visit us at https://nuovosalongroup.com/book-now/ for online services. Please note that online services do need to be prepaid. You can count on the fact that our friendly Guest Care Team is here to help, whether you prefer to reserve online or call to make your appointment.

OUR APPOINTMENT GUIDELINES

About our appointment guidelines: We’ve put said guidelines in place to make sure everyone gets a fair chance at reserving their preferred time slots. These guidelines also serve to discourage guests who frequently cancel, no-show or provide inadequate notice to change their appointments. We understand that plans can change, and we kindly ask that you respect our team’s time and talent. Please note: All our services are non-refundable; however, if something needs adjusting, we’ll do our best to refine it within 14 days of the time of your initial appointment.

It’s important to know that our service providers are commission-based and secure their compensation by completing services. These guidelines help respect their time, honor their talents, and support their livelihood.

SAME DAY CANCELLATION & MISSED APPOINTMENTS

If your appointment is cancelled less than 24-hours prior to the appointment date or you miss your appointment you may be charged 100% of the service price.  We understand that life happens, and it is our intent to be considerate of that, especially for our loyal guests.

PAYMENT METHODS

While a credit card must be on file to guarantee your appointment time, various payment options are available; including Visa, Master Card, American Express, Discover, NUOVO Gift Cards and Cash. Please note that Personal Checks and Travelers’ Checks are not accepted.

WE’VE GOT YOU COVERED!

We know, life gets busy! That’s why we’ll send you a friendly reminder 48 hours before your visit. Please make sure you have opted in for our email and/or text reminders. Our Guest Service Team will be happy to check on this for you.
In closing, for nearly four decades, we have been honored to serve you, and surrounding communities. We thank you for your patronage and are always here in support of you, our valued guests, and our beloved, talented team of professionals. We are grateful that you continue to choose NUOVO for all your beauty needs.